Ioteq Australia Pty Ltd (referred to in this Policy as "us" or "we")
is committed to the protection of your privacy and personal information when
you use our products or services or access our websites or WAP sites (our
We aim to comply with the National Privacy Principles (NPPs) detailed in the
national Privacy Act 1988 (Privacy Act) and to comply with any applicable current
or future laws relating to privacy, data collection and the use of information.
1. Information we collect
The information about you that we may collect can be divided into the following
(a) Personal Information you give us
In order to provide you with our products or services, we may receive and store
information that you actively provide to us. Information about you that identifies
you, or that enables your identity to reasonably be ascertained, is personal
information. There is potentially a wide range of personal information that
may be collected by us, which could include (but is not limited to):
your name, date of birth, age or sex;
- your telephone number, address, email address or other contact details;
- any information or opinions about your personal preferences, habits or
- any information that is derived at the level of an individual or household,
or that could identify you as an individual.
We will not collect any personal information about you without your consent.
By accessing our websites or purchasing or products or services, you will have
given your consent. If you do not provide us with certain requested information,
we may not be able to provide our products or services to you.
The specific types of information we collect from time to time and the reasons
for collecting it may vary depending upon the particular circumstances. Where
practicable, the purpose for which we collect the personal information will
be made clear at the time of collection. Any personal information you give
(b) Information collected automatically - "cookies" and "clickstream" information
Cookies: Our websites may make use of a feature of Internet web browsers called "cookies",
which are small pieces of information stored by your browser on your computer's
hard drive or mobile phone. Cookies are used to maintain session information
between your browser and our websites. They enable our system to recognise
your browser and provide features to you. Most browsers can notify you when
a new cookie is received, or turn off cookies altogether. However, if you turn
off the cookies, some features may no longer be available to you. For this
reason, we recommend you leave the cookies turned on.
We will only use information obtained via cookies in order to learn about
your preferences so that we may improve our websites and the services offered
Clickstream Data: We may from time to time receive and store certain information
relating to your use of, and behaviour on, our websites. This information is
commonly referred to as "clickstream" information. For example, we
may record information such as the areas of the website you have accessed,
the time, date and URL of the pages requested by you, your IP address and your
browser software. The recording of such information enables us to monitor the
areas of our websites that are most popular and to improve sections of the
(c) Your email address
We will only record your e-mail address if you provide it to us. We will only
use it for sending you information you have requested about our products
and services, or for another use for which you have provided it. It will
not be added to a mailing list, used for any unauthorised purpose or disclosed
without your consent.
2. Use and disclosure of your information
As a guide, and in addition to any purpose notified to you at the time of collection,
we use your information (including personal information) that is collected:
to provide you with information or a product or service you have requested
- to help us gain a better understanding of your likes and dislikes, so
as to improve our products or services, websites, marketing strategies and
and services generally offered by us or our related companies; and
- for direct promotion of products or services and to keep you informed
of new developments we believe may be of interest to you. If we contact you
way without obtaining your prior consent, we will provide you with
the opportunity to decline any further promotional communications.
We may make personal information available to agencies in circumstances where
we are required to do so by law, and in a manner that complies with that law.
We also reserve the right to disclose your information to law enforcement agencies
in circumstances described in the NPPs and other applicable laws and regulations,
including for the purpose of investigating alleged contraventions of the law.
As described in the section below, we may share aggregated information with
others. We will not use aggregated information without taking reasonable steps
to ensure that the information is accurate, complete, up-to-date and anonymous.
You will not be identifiable from the aggregated information.
Other than as outlined above, we will endeavour to provide you with notice
when we wish to provide personal information about you to third parties, and
provide you with the opportunity to choose not to share that information.
3. Do we share the information we collect with others?
Under no circumstances will your personal information ever be used, shared
or analysed by us, other than in accordance with this policy.
(a) Aggregated data
We may at various times aggregate collected data to a minimum identifier level
of Census Collection District. This is a grouping of an average of 200 households.
Aggregation to this level guarantees that an individual cannot be identified
from the aggregated information.
The aggregated information will be used for marketing and other decision-making
purposes. Part of the purpose of this data extraction is to reduce the need
for intrusive marketing practices - no direct marketing or solicitation will
occur as a result of it. If there is insufficient information to guarantee
the anonymity of individuals, the information will either be projected using
industry standard statistical practices or will not be used or disclosed at
(b) Our employees, contractors and agents
From time to time we may engage or employ other companies and individuals to
perform functions on our behalf, such as processing credit card payments,
fulfilling orders and delivering products, analysing information, providing
marketing assistance and/or providing information technology and related
services. We may also provide your personal information to our commercial
sponsors, advertisers and business partners (our Partners). Our Partners,
employees, contractors, agents and other advisers will have access to only
that personal information required by them to perform their functions, and
may not use such information for any other purposes, nor are they to provide
your information to third parties without your consent.
Subject to receiving your prior approval, our Partners may send you information
about their products or services.
4. Security of your information
(a) Information transmitted and stored electronically
Your personal information will be stored on a computer server currently located
in New South Wales, Australia. We attempt to keep our server secure and free
from unauthorised access and use by implementing a variety of technologies
to prevent unauthorised access to the server.
Due to the nature of the Internet, we cannot guarantee that your personal
information will always be secure during transmission (over the Internet or
via telephone networks), or storage. We will take all reasonable steps to keep
our server and transmissions to and from our server secure, but we are unable
to absolutely guarantee security of your personal information. There will always
be a risk of unauthorised access to your information and we will not be held
responsible for events arising from unauthorised access to such information.
Please contact us if you become aware or have reason to believe that there
has been any unauthorised access to or use of your personal information.
(b) Other security measures
We also protect your personal information from misuse, loss, unauthorised access,
modification or disclosure through the following measures:
- Confidentiality requirements for our employees;
- Security measures for systems access; and
- Only allowing access to personal
information where the individual seeking access has satisfied our identification
(c) Links to other sites
Our websites may contain links to other websites, including websites owned
or operated by our Partners. Although those other sites may be co-branded
with the our logos or other trade marks, they are not owned or operated
by us and
we are not responsible for the content or information contained on those
websites. Links to or from our websites do not constitute sponsorship,
approval by us of the content, policies, practices, goods or services offered
by or through those websites.
We are not responsible for the privacy policies or practices of the owners
or operators of linked sites, or for the collection, use or disclosure of your
personal information by any third parties (including, but not limited to, our
5. Accessing your information
We maintain procedures designed to keep our records accurate, current and complete.
If you wish to change personal information that is out of date or inaccurate
at any time, please contact us by email at
. After notice
from you, we will take reasonable steps to correct any of your information
that is inaccurate, incomplete or out of date. Similarly, if you wish to
have your personal information deleted please let us know and we will delete
that information. Please note, though, that we may be unable to supply services
to you without certain information.
You may access your personal information by email at
are exclusions to this in cases where:
- access would be unlawful, would pose a serious threat to the life or health
of any individual or would have an unreasonable impact on the privacy of
- your request for access is frivolous or vexatious;
- the information relates to a commercially sensitive decision making process;
- access would prejudice legal dispute resolution proceedings or enforcement
activities relating to criminal activities and other breaches of law,
public revenue, a security function or negotiations with you; or
- denying or limiting access is required or authorised by or under law
(including the Privacy Act).
We will give you reasons if we deny access.
on our website. We suggest that you visit our website regularly to keep up
to date with any changes. Your continued access to our websites or purchase
of our products or services will be confirmation of your acceptance of any
7. Resolving privacy issues – contacting us
More information about the NPPs and your privacy rights can be found at the
Privacy Commissioner's website: http://www.privacy.gov.au/publications/npps01.html.
you can contact us by email addressed to
agreement between us and you. This Policy has been created as a guide to
our privacy principles, and is not a contractual document. We will act to
ensure compliance with the principles contained in this Policy.